Privacy Policy

Effective Date: 1 January 2024
Last Updated: 1 January 2026

RCP Pavement Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide through our website, rcppavement.com, (the “Site”). This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our Site, submitting a form, requesting a quote, or otherwise communicating with us through the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you complete a contact form, request a quote, upload photos, pay an invoice, email us, or otherwise communicate with us, we may collect information such as:

Name
Company or property name
Email address
Phone number
Property address or service address
Service type or services requested
Project details, notes, and messages
Approximate date of last maintenance or service
Photos, files, or other materials you submit
Payment-related information you provide through third-party payment processors

B. Information Collected Automatically

When you visit the Site, certain technical and usage data may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website or source
Date/time of access
General geographic location inferred from IP address
Cookie and tracking data

C. Information from Third Parties

We may receive information from third-party services used to operate the Site or provide services, including but not limited to:

Website hosting or analytics providers
Mapping or address autocomplete providers
Payment processing platforms
Email or CRM platforms
Scheduling or communications platforms

2. How We Collect Information

We collect information through:

Contact forms and quote request forms
Address fields and location tools
Upload forms or image submissions
Phone calls, emails, or text messages initiated through the Site
Cookies, pixels, analytics tools, and similar technologies
Third-party platforms integrated into or linked from the Site

3. How We Use Information

We may use the information we collect to:

Respond to inquiries
Prepare and deliver preliminary quotes or estimates
Schedule walkthroughs, inspections, consultations, and service appointments
Communicate regarding requested services
Evaluate job scope, service history, and project requirements
Process invoices and payments
Provide customer support
Improve the Site, user experience, and our services
Maintain internal business records
Detect, prevent, or investigate fraud, abuse, security incidents, or unauthorized activity
Comply with legal obligations
Enforce our Terms, policies, or contractual rights

4. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, and similar technologies to improve Site performance, remember preferences, analyze traffic, and support Site functionality.

These technologies may collect information about your device, browsing actions, and interactions with the Site. You may be able to control cookies through your browser settings. However, disabling cookies may affect certain functions of the Site.

5. How We Share Information

We do not sell your personal information for monetary compensation.

We may share information in the following circumstances:

Service Providers: With vendors and contractors who help us operate the Site or business functions, such as website hosting, forms, analytics, communications, invoicing, payment processing, mapping, scheduling, and security.
Business Operations: With employees, subcontractors, or representatives who need the information to review your request, prepare quotes, coordinate services, or support operations.
Legal Compliance: If required by law, subpoena, court order, government request, or legal process.
Protection of Rights: To protect our rights, property, safety, customers, Site users, or business operations.
Business Transfer: In connection with a merger, asset sale, restructuring, financing, or acquisition.
With Your Direction or Consent: Where you request or authorize us to share information.

6. Third-Party Services and Links

The Site may use or link to third-party tools and services, including mapping tools, address autocomplete tools, payment platforms, website analytics, embedded content, email links, and external websites.

We do not control the privacy practices of third-party services. Your use of those tools or websites is subject to their own terms and privacy policies. We encourage you to review them separately.

7. Payments

If you make a payment through a third-party invoicing or payment processor, your payment information is collected and processed by that third party, not directly by us, except for the limited information we may receive for recordkeeping, such as payment status, invoice details, payer name, and contact information.

We do not store full payment card information on our Site unless expressly stated otherwise.

8. Data Retention

We retain information for as long as reasonably necessary to:

Respond to inquiries
Provide quotes and services
Maintain business and tax records
Resolve disputes
Enforce agreements
Meet legal, accounting, or regulatory obligations

We may retain certain records for longer periods when necessary for compliance, documentation, or legitimate business purposes.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, or online transmission can be guaranteed to be completely secure. By using the Site, you acknowledge that you provide information at your own risk.

10. Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond, quote, schedule, or provide services.

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or limitation of certain personal information we maintain about you. To make a request, use the contact information below. We may need to verify your identity before responding.

You may also:

Opt out of marketing emails by using the unsubscribe link, where applicable
Control cookies through your browser settings
Contact us to update inaccurate information

11. Do Not Track

Some web browsers may transmit “Do Not Track” signals. Because there is no universally accepted standard for how to respond to such signals, the Site may not respond to them.

12. Children’s Privacy

This Site is intended for business and general adult use and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If we learn that such information has been submitted, we will take reasonable steps to delete it.

13. Location Information and Property Information

If you submit a property address, service address, mapped location, or photos of a property, you represent that you have the authority to provide that information for the purpose of requesting services, quotes, inspections, or related communications.

We may use submitted location and property information to evaluate site conditions, prepare preliminary quotes, plan walkthroughs, and provide services.

14. Communications

By submitting your contact information, you authorize us to contact you regarding your inquiry, quote request, requested services, scheduling, invoices, or related customer service matters by phone, email, or text message, using the contact information you provide.

Your consent to receive communications is not a condition of purchase. Message and data rates may apply to text messages if used.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time at our discretion. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

RCP Pavement Services, LLC
[Business Mailing Address]
[City, State ZIP]
Email: info@rcppavement.com
Phone: [Business Phone Number]